Zenna App: Frequently Asked Questions.
General Information
What is the Zenna App?
Zenna is a wellness application designed to support individuals who experience migraines through personalized sound experiences. The app offers a non-invasive approach to migraine support without medication.
How does sound support work for migraines?
Sound support works by using carefully calibrated audio frequencies designed to promote relaxation and well-being. Multiple neurotransmitters, neuropeptides, and neurochemical systems play a role in migraine. The support is designed to help create a calming environment, supporting a sense of ease and comfort.
Can Zenna be helpful for all types of headaches?
Zenna may be helpful for individuals with other types of head discomfort. The app allows you to specify your headache type during setup so we can customize your experience accordingly. Experiences may vary.
Who is Zenna designed for?
Zenna is designed for individuals who experience migraines and are seeking a wellness-based approach without medication. It’s particularly helpful for those who frequently experience migraines that impact their daily life. The app is suitable for adults of all ages who experience migraines.
Getting Started
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How do I set up my Zenna account?
After downloading the app, you’ll be guided through a simple registration process. You’ll create a profile, answer questions about your migraine patterns, and complete an initial survey to help personalize your support.
What information will I need to provide during setup?
The app will ask for basic information including your email, age and gender. You’ll also answer questions about your migraine characteristics such as frequency, duration, severity, and typical triggers. This helps us tailor the sound support to your specific needs.
How long does the initial setup take?
The initial setup process takes approximately 5 minutes, including registration and completing the onboarding questions about your migraine experience.
Using Sound Support
How do I start a sound support session?
From the homepage, you’ll see a three-step process: 1) Fill out the Check-In questionnaire, 2) Start the 30-minute sound support session by tapping the play button, and 3) Complete the Your Progress questionnaire to track your results.
How long is each sound support session?
Each standard sound support session lasts 30 minutes. You’ll see a visual progress indicator and countdown clock during the session.
Do I need headphones to use Zenna?
For optimal results, we recommend using headphones during your sound support sessions. This ensures you receive the full support of the sound frequencies.
Can I pause or stop a session?
Yes, the app provides clear options to pause or stop the support if needed. You can return to the session later.
What should I do during a sound support session?
Find a quiet, comfortable place where you can relax. You can sit or lie down, close your eyes, and focus on the sounds. There’s no need to actively concentrate – simply let the support work while you rest.
When should I use Zenna?
When you are in the middle of discomfort.
Can I use Zenna during a migraine attack?
Yes, Zenna may be used during times of head discomfort to support relaxation. Currently it is not a medical device and it is not intended to treat or relieve medical symptoms.
Tracking and Results
How does Zenna track my progress?
The app includes a pre and post set of questionnaires to track your symptoms before and after each support session. This information is organized in the admin page, showing your history of migraine episodes and the experience of your sound support sessions over time.
How soon might I notice results?
Some users report feeling more relaxed and at ease in the first 10 minutes. Experiences may vary.
Account & Subscription
Is Zenna free to use?
Zenna is offering version 1 for free. As we continue to add new features in the future, we may replace the current version with a paid version.
Technical Support
What devices is Zenna compatible with?
Zenna is available for iOS and Android devices. It requires iOS 11.0 or later, or Android 7.0 or later.
What if I experience technical issues?
If you encounter any technical issues, please visit the “Help” section in the app, which contains troubleshooting tips. If problems persist, you can contact our support team through the app or at info@zenna.io
Will Zenna work without internet connectivity?
Since Zenna’s sound is personalized for each individual, generated dynamically, internet connection is required.
How do I update the app?
The app updates automatically through your device’s app store, or you can manually check for updates in the Google Play Store or Apple App Store.
Medical Information
Is Zenna a replacement for medical treatment?
No, Zenna is not a replacement for professional medical care. It is designed as a wellness-based appraoch designed to support individuals who experience migraines. We recommend consulting with healthcare professionals for comprehensive migraine management.
Is sound support scientifically proven for migraines?
While sound support is not a medically proven treatment for migraines, early research suggests that certain types of sound may influence relaxation and stress responses—factors often associated with migraine experiences. Zenna draws on this emerging body of research to inform its sound-based wellness approach. Research in this area is ongoing.
Can pregnant women use Zenna?
Zenna’s sound support is non-invasive. However, we always recommend consulting with your healthcare provider before starting any new support during pregnancy.
Privacy & Data Security
How is my personal information protected?
Zenna takes data privacy seriously. All personal information is encrypted and stored securely in compliance with applicable data protection regulations. We do not sell your personal information to third parties.
Can I delete my data from Zenna?
Yes, you can request deletion of your data at any time through the app settings. This will remove all your personal information from our systems in accordance with data protection laws.
How is my health information used?
Your health information is used to personalize your sound support experience and provide insights about your migraine patterns. With your consent, anonymized data may be used for research to improve the app experience.
Using Zenna Effectively
What can I do to get the best results from Zenna?
For optimal results:
- Use Zenna when you are feeling off
- Complete Onboarding, Check-In and Your Progress set of questionnaires to help personalize your support
- Use headphones in a quiet environment when possible
- Track your triggers and patterns to help with prevention
How can I track the experience of Zenna for my migraines?
The app automatically tracks each session, organizing it by date and time. You can view this history in the admin page to see trends in your migraine patterns over time.
